I received an email from Roomba... They can't have the old machine back yet as I mailed it from Arizona ground... UPS said it should be there the 11th....
In the email, Roomba sent a tracking number for a package that is supposed to contain another replacement Roomba 650... So perhaps they are not even waiting to see my old Roomba...
This seems incomprehensible to me, but if they have decided, they have decided.....
I'll check out the tracking number and let you know what's in the package.. I didn't threaten these folks in any way with blogging about this experience... What ever they are doing for me is of their own decision... Maybe they are sitting in Pennsylvania laughing their butts off at me as well.....
Ya think..?
Retired Rod
A MIX OF SUBJECTS FROM THE PAST THREE DAYS.
8 hours ago
Most large corporations have an employee whose job is to check social media for mention of their product. So, you are probably correct. You would think this smart machine would have some type of automatic shutoff, a moisture sensor. If this happened to me, I may have to replace all of the carpeting.
ReplyDeleteI only have one small area rug in the living room and the rest of the place is tiled... So this isn't such a drastic situation here....
DeleteI am late to the party, per usual. So, once I got my Mardi Gras befuddled noggin wrapped around the Ruumba story, it occurs to me to wonder about the guys at the mail room at the Ruumba H.Q. Do you suppose they just sniff the outside of the box, toss it in the corner after verifying the presence of an RMA, and OK sending a replacement, citing an accidental incursion into fecal contaminants, or, do they have to open the box and attempt to fire it up, first? Either way, a smart company won't tell you to blow it off, given the potential for big bucks damages. Never met a lawyer yet it paid any heed to "not responsible or indirect or consequential damages" clauses when suing.
ReplyDeleteGood luck. You do know the hardware store rents steam cleaners, right?
Again, the floors here in my Arizona home are all Tiled and the area rug in the center of the living room can be rolled up and removed...
DeleteWell that was a shitty experience. I missed the Rhoomba Episode, so had to go back and read. Bleah.
ReplyDeleteI'm not overly keen on dog crap, so I don't envy you the job of cleaning it up, that's for sure.
So much for "smart technology". I'll vacuum my own floors for the foreseeable future methinks.
Every time I thought about you yesterday I started to laugh all over again. Now I'm really curious as to what's in the package they're sending you. Maybe you don't want to set the new one for automatic vacuuming. How is Biscuit? Has she recovered from her traumatic experience? I'm sure you haven't. Sorry, it's just too funny.
ReplyDeleteSo sorry Rod, but we took are still chuckling! Sorry we missed the lunch at John and Brenda's, we were hoping to meet up with you while we were parked in their yard.
ReplyDeletePackage contains heavy duty Roomba replacement and doggie diapers. If they read the blog (because at this point EVERYone has read it!) they've notified the mailroom to intercept at the loading dock and toss it in the dumpster across the street :-)...
ReplyDeleteIf you described it to them as you described it to us, yes, they are laughing their butts off! Glad you are getting a replacement for your troubles.
ReplyDeleteRod I bet you are not the first or only one this has happed too....(still laughing) and I bet you will not be the last.
ReplyDelete