They have moved from the Phoenix area. We can't get their equipment if we want it. But their home office out in the East has decided to give us the run around on the contract for service we signed saying that we can't get out of the payments for the next three years...........?
"Let's see, we have to pay for a product that you can't provide?" "Yes you do!" a young customer service representative told me this afternoon. I countered with the comment that she didn't really think I would make such a payment did she............?
Then the job foreman called and informed us that we had to be there to overlook things a week from Friday........ The 13th of April......... Loyce took that call....... I called our realtor and sales lady in the builder's front office to confirm and see if we couldn't get a few more days since they didn't give us much notice.
She called the foreman wanting to know what was up and he denied that he had made such a request to Loyce....... claiming that we wouldn't be needed for three or more weeks............... What?
And on top of that, I received conflicting emails to the whole phone conversations......... Heck, we don't know what we are to do now.............!
Then we found that the condensate drip on our AC in the basement here in the KC house was plugged and had run water all over our floor in the basement. And even had a corner of our new carpet wet... It has been overwhelmingly humid this last couple of days.
So the furnace had to come apart this afternoon about supper time while the rusticle plugs were cleared from the drip trays and plastic hoses over to the drain. I think I have that running free now...... But it will have to be watched fairly carefully in the next few days.......
Lets hope all of this gets resolved in the next few days, or we will have no choice but to return to Arizona in an emergency mode. Oh, they did say that the rough in of the wood structure would be officially complete tomorrow, or today as you read this.
That means all the windows are now in the building and the roofing paper is on the roof. Next up are the trades as they call them. Plumbers, electricians and hvac folks. Once all of that is complete and they begin to hang insulation we will have to go back for the open wall walk thru. And I would bet that will be in the next three weeks or so.
Perhaps the foreman's time line won't be all that far off in the long run anyway.
Retired Rod